RULES OF ENGAGEMENT

This details the expectations for both clients and the Business Advisory Centre Durham staff. It intends to ensure that the business advisory service continues to be provided in a mutually productive and efficient manner.

Business Advisory Services are free of charge for businesses located in Durham Region if not, $50 per business advisory session.

Here is our list of services

  • Advisory Session for partners/teams using Growth Wheel tool $75.00
  • Website audit and recommendations $75.00
  • Social Media audit and recommendations $75.00
  • Brand Audit and recommendations $75.00
  • Website URL/Hosting Registration & SSL Certification $75.00
  • Business Plan / Cash Flow Projections Review $150.00
  • BN/ HST / Payroll Registration $75.00
  • Sole Proprietorship Registration/Service $25.00
  • Email Marketing set up (MailChimp/Mailerlite) $50.00
  • Google my Business / Directory Listing Registration $50.00
  • Editorial Calendar Creation (1 month) $75.00
  • Advertise on Newsletter / Event Update $50.00 per insertion

Clients have a maximum of 8 hours they can use for their business development in any of the following business stages: idea/start up; research and planning; go to market and growth; expansion. If the client would like more in-depth sessions these can be purchased at $50 per session. Conditions apply. Payment can be made through Paypal or email money transfer before the time of the appointment. Method of service delivery may include: face-to-face meetings, conference calls, e-mail feedback, online meetings.
**due to COVID, all advisory sessions will happen virtually.

The duration of each client meeting is 55 minutes.
Non-Disclosure Agreements and policies are included with our standard Business Advisory Centre Durham polices and all confidentiality is assured.
The Business Advisory Centre Durham has the right to refuse the provision of this service.

The Business Advisory Centre Durham will follow up with clients after the advisory session.

The client is expected to report whether the business has opened / expanded and created jobs within five (5) days of the request from the Business Advisory Centre Durham.

Cancellation and Missed Appointments

Your appointment is for your exclusive use and when it is cancelled with short notice, or missed altogether, it is often too late or impossible to offer this time to someone else and the appointment time goes unfilled.

The following cancellation / missed appointment policy is in effect:

  • A full 24 hours notice is required for cancelling appointments.
  • If you cancel with less than 24 hours, the Business Advisory Centre Durham reserves the right to refuse rebooking for clients with previous no-shows or late cancellations and will be subject to a $50 cancellation fee.

PRIVACY

Business Advisory Centre Durham is committed to protecting your Personal Information, which protection is regulated by the Act. Business Advisory Centre Durham may collect your Personal Information from time to time, including the Personal Information obtained prior to, at the time, and following the date hereof, to assist Business Advisory Centre Durham in providing the services offered to you. Business Advisory Centre Durham may provide your Personal Information to our funding partners to report statistical data and for audit purposes, to professional advisors, presenters and consultants. Business Advisory Centre Durham does not sell or release Personal Information to any third parties, except as set out herein, or as may be required at law. If you have any questions or concerns regarding Business Advisory Centre Durham’s privacy policy please report them directly to the Executive Director.

DISCLAIMER

By completing this form and accessing our services through workshops or client meetings, you are considered a client of Business Advisory Centre Durham. This means that we will follow up with you periodically to see whether your business has opened / expanded and created jobs.

Business Advisory Centre Durham has or will provide you with an information resource service, which includes the provision of information, documentation and publications (the “Information”). The Information is for general guidance on your business venture. Business Advisory Centre Durham has not provided you with any form of legal, accounting, tax or other professional advice regarding your business venture and the Information should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisors. Before making any decision or taking any action regarding your business venture, you should consult a professional advisor.

Although Business Advisory Centre Durham attempts to provide Information that is useful and reliable, Business Advisory Centre Durham cannot possibly ensure the accuracy of all of the Information at all times and Business Advisory Centre Durham is not responsible for any errors or omissions. All Information is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of the Information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Business Advisory Centre Durham, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the Information or for any consequential, special or similar damages, even if advised of the possibility of such damages.