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We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, virtually or you over the written message, there are things that you can do to make these conversations go smoothly.

  • Understand what makes us and others difficult
  • Determine the best approach for people who appear to be difficult
  • Use Emotionally Intelligent results for the best outcome in all difficult conversations

This 2 hour, highly interactive session will give you the tools to understand and manage difficult people with the greatest impact for all!

About The Presenter:

Ella is a firewalker, a serial goal smasher and has 21 years of experience teaching others how to succeed in the corporate/personal and business world! A dynamic speaker and engaging teacher. 21 years as a Master Trainer for Organizations and a Speaker.

Do It In Durham

Now in its 9th year, ‘Do It In Durham’ is a major part of the Durham Region business calendar. It is our collaborative series of events held during Global Entrepreneurship Week (GEW). It is brought to you by local businesses and organizations who are already ‘Doing it in Durham!” Global Entrepreneurship Week is where we celebrate the job creators, innovators, entrepreneurs and businesses GLOBALLY in over 170 countries.